Booking Terms & Conditions
Please ensure you read these booking terms and conditions carefully as they form the basis upon which bookings are to be accepted by The Atlas Serviced Apartments.
SPECIFIC VIEWS CANNOT BE GUARANTEED. SPECIFIC APARTMENT NUMBERS ARE NEVER CONFIRMED. UNFORTUNATELY WE ARE UNABLE TO ACCEPT SAME DAY ARRIVALS FOR BOOKINGS MADE AFTER 18:00HRS (6pm) LOCAL E.S.T.
Prices & GST:
Prices are quoted in Australian dollars, are on a per apartment per night basis and the total booking amount will be displayed for the date period selected. The rates are subject to change without notice until booking is paid in full. All prices include GST.
How to book:
Reservations can be made either on-line or by calling us:
| On-line: |
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| Call: |
+61 2 85 070 180 |
| E-mail: |
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For further information please contact the serviced apartment’s reception:
| Address: |
131-133 Murray Street, Pyrmont NSW 2009 |
| Call: |
+61 2 85 070 180 |
| Fax: |
+61 2 85 070 181 |
All bookings must be fully paid for by credit card at time of booking.
Photo ID will be required upon arrival, to prevent credit card fraud.
The Atlas Check-in and Check-out Times:
| Check-in time: |
2.00 PM |
| Check-out time: |
10.00 AM |
Late check-out after 11:00 AM will incur an extra night's rate to be charged (This can be wavered from time to time subject to room availability and with the approval of Management).
Minimum lengths of stays apply throughout the year unless prior approval for any variance is given by The Atlas Serviced Apartments.
All serviced apartments are NON SMOKING. However smoking in balcony areas to apartments is permissible.
Child policy is 12 years and under. Cot and high chair hire is available at reception at a charge and parents take full responsibility of the use and installation of these facilities into their apartments.
The Atlas Serviced Apartments Maximum Rooming Configuration for all apartments are as follows:
| 11 x 2 Bedrooms: |
Max 6 Persons |
| 1 x 2 Bedrooms with the roof top: |
Max 6 Persons |
Bedding configurations may vary from apartment to apartment and include: Queen, Double and sofa beds to accommodate the maximum rooming. All apartments are equipped with 1 queen size bed, 1 x double size bed and 1 x sofa bed, so please check the bedding configuration at time of booking.
Identification proof:
Adequate identification is required at time of check-in at The Atlas serviced apartments, to verify your identity. A current drivers license, passport or other form of photographic ID will be asked for prior to check-in.
Security Bond:
A credit card authorisation will be asked for at time of check in and will be used to cover incidental items such as:
- Telephone charges
- Any breakages or damage incurred during your stay.
- Any excessive cleaning charges, above the normal level of cleaning, due to the apartment being left in an unacceptable state of repair.
- Any recreational charge e.g. movie hire.
- Additional servicing charges.
Cash bond payments:
If you plan to use cash as an option for security / bond deposit, please be advised that this can only be done with official & valid photo identification, in the same name as the original booking name. The cash bond will only be refunded when your apartment has been inspected by our manager (please be aware this may delay your departure) during reception operational times.
Services provided:
Housekeeping and linen service is provided as follows.
- Weekly Service
- Biweekly Service & Daily touch-up (if required)
If extra House keeping servicing is required, additional charges apply.
Rubbish Removal:
All guests are responsible for the removal of their own rubbish on a daily basis. Bags, internal bins and external bins are provided for this purpose.
Cancellations:
Once a booking is made, it cannot be cancelled.
Amendments and changes are allowed within reason, subject to availability and are made on the basis that the total accommodation amount is not reduced by more than 10%. Only one change per booking is allowed.
Bookings made via third party websites and on discounted rates are subject to a no cancel, no change, and no refund policy. Please be sure of your travel requirements before booking discount accommodation.
Descriptions, Photographs & Maps:
Descriptions are based on information available at the time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in décor and inclusions from those shown. We welcome any on-site inspections before you confirm your booking.
Travel Insurance:
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however The Atlas does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
All accommodation is subject to availability and we reserve the right to withdraw our product from the market at any given time, without prior notice.
Special Conditions:
If in the event that The Atlas Serviced Apartments cannot provide the apartment accommodation as requested, we will assist you to find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near by hotel of similar standard.
In the case where a guest fails to pay their outstanding account immediately upon demand, any amount owing to The Atlas serviced apartments, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above), The Atlas Serviced apartments reserves the right to refuse or deny access to the guest and request that they vacate the premises.
If in the case a guest has caused damage to the property or affected other guests/occupants of the property, The Atlas reserves the right to request that the guest leave the premises and forfeit any monies paid. In addition the guest will be required to pay, over and above, for any damage they caused.
If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants, The Atlas serviced apartment’s staff and contractors or visitors to the Atlas or is suspected of carrying out illegal activities on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
The Atlas Serviced Apartments do everything possible, within our capabilities, to ensure that security levels are maintained and monitored, and we request that our guests also do the same. However, The Atlas will take no responsibility for any personal possessions that are lost, stolen or misplaced or damaged whilst staying on the premises. In that regard, please refer to our travel insurance recommendation set out above in these terms and conditions.
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